Privacy Policy

2. Information We Collect

2.1 Account & business information

• Name, email address, phone number, and company name provided during signup
• Company, branch, consignor, consignee, vehicle, and driver master data you enter
• User accounts and role-based access settings within your organisation

2.2 Operational & shipment data

• Lorry Receipt (LR) records, invoices, freight details, and status updates
• Proof of Delivery (POD) images and related delivery information
• Booking clerk signatures used on LR PDF documents
• Audit logs of actions performed within your account

2.3 Technical information

• IP address, browser type, device information, and access timestamps
• Session cookies required to keep you logged in securely
• Error logs and performance data used to maintain service reliability

3. How We Use Your Information

• Provide, operate, and maintain the LR & POD management platform
• Generate LR PDFs, reports, and share links as requested by your team
• Authenticate users and enforce role-based access controls
• Respond to support requests and service-related communications
• Improve platform security, performance, and user experience
• Comply with applicable legal obligations

4. Data Ownership

You retain ownership of the business and shipment data you upload to the platform. We process this data solely to provide the service to you and do not sell your data to third parties.

5. Data Sharing & Disclosure

We may share information only in the following circumstances:

• With infrastructure providers that host our application (under confidentiality obligations)
• When required by law, court order, or government request
• To protect the rights, safety, and security of our users and the platform
• With your explicit consent

LR share links and vehicle QR codes generate URLs that allow authorised recipients (e.g. drivers) to access specific LR information without a login, as configured by your team.

6. Data Security

We implement reasonable technical and organisational measures to protect your data, including secure connections (HTTPS), access controls, and tenant isolation between client accounts. No method of transmission or storage is 100% secure; you are responsible for keeping your login credentials confidential.

7. Data Retention

We retain your account and operational data for as long as your subscription is active or as needed to provide the service. You may request account deletion by contacting us; some data may be retained where required by law or for legitimate business purposes such as billing records.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at contact@bitbulltech.com.

9. Cookies

We use essential session cookies to maintain your login state. For more details, see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of the service after changes constitutes acceptance.

11. Contact Us

Bitbull Technologies Pvt. Ltd.
F298, Sector 74, Mohali, Punjab – 160059, India
Email: contact@bitbulltech.com
Phone: +91 98725 47685